PRIVACY POLICY

LOQI ENERGY

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Last updated: 2026

This Privacy Policy explains how Velaris Beverages CO, owner/operator of LOQI ENERGY (“we”, “us”, “our”), collects, uses, stores and protects personal data when you access our website, interact with our brand, contact us, subscribe to communications, create an account, place an order or use any online service connected with LOQI ENERGY.

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1. Who We Are

Company: Velaris Beverages CO
Brand: LOQI ENERGY
Registered Address: Aveiro
VAT / Tax No.:
Email: loqienergy@gmail.com
Website: loqienergy.com

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For data protection purposes, Velaris Beverages CO is the data controller of the personal data processed through this website, unless otherwise stated.

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2. Age Restriction

Our website and products are intended only for users of legal drinking age. You must be at least 18 years old, or older if the legal drinking age in your country is higher, to access alcohol-related content, purchase products or interact with certain website features.

We do not knowingly collect personal data from minors. If we discover that personal data has been collected from a minor, we may delete it and restrict access.

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3. Personal Data We May Collect

We may collect the following categories of personal data:

1. Identity data: name, surname, date of birth or age confirmation.

2. Contact data: email address, phone number, billing address, delivery address.

3. Account data: username, password, login information and account preferences.

4. Order data: products purchased, payment confirmation, delivery information, invoices and transaction history.

5. Payment data: payment method, payment status and limited transaction details. Full card details are processed by third-party payment providers.

6. Technical data: IP address, browser type, device type, operating system, language settings and usage logs.

7. Marketing data: newsletter preferences, promotional consent, campaign interactions and communication preferences.

8. Cookie data: website behaviour, analytics information and consent preferences.

9. User-generated content: reviews, messages, photos, social media tags, comments or promotional submissions.

 

4. How We Collect Data

We collect personal data when you:

1. visit or browse the website;

2. confirm your age through an age gate;

3. create an account;

4. place an order;

5. subscribe to newsletters or promotions;

6. contact us by email, form or social media;

7. participate in campaigns, competitions or events;

8. accept cookies or similar technologies;

9. submit reviews, comments or user-generated content.

 

5. Why We Use Your Data

We may use your personal data for the following purposes:

1. to operate and secure the website;

2. to verify age eligibility;

3. to process and deliver orders;

4. to provide customer support;

5. to manage payments, invoices, refunds and returns;

6. to comply with alcohol, tax, accounting, consumer and food-information obligations;

7. to send newsletters and promotional communications where permitted;

8. to personalise website experience;

9. to analyse website performance and improve our services;

10. to prevent fraud, misuse, unlawful activity or regulatory breaches;

11. to manage brand campaigns, events and social media interactions.

 

6. Legal Bases for Processing

Where GDPR applies, we process personal data under one or more of the following legal bases:

1. Contract: to process purchases, deliveries, refunds and customer service.

2. Legal obligation: to comply with tax, accounting, alcohol, consumer, food-labelling and regulatory requirements.

3. Legitimate interest: to protect our website, improve services, prevent fraud and manage business operations.

4. Consent: for newsletters, non-essential cookies, certain marketing activities and optional communications.

5. Vital or public interest: only where applicable and legally required.

 

7. Marketing Communications

We may send marketing communications only where legally permitted.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at [Insert Email].

We do not sell your personal data to third parties.

 

8. Cookies and Analytics

We use cookies and similar technologies to operate the website, remember preferences, measure performance and improve user experience.

Non-essential cookies, such as analytics, advertising or tracking cookies, will only be used where required consent has been obtained. You can manage or withdraw cookie consent through our cookie banner or preference centre.

Please read our Cookie Policy for more information.

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9. Sharing Personal Data

We may share personal data with:

1. payment processors;

2. delivery and logistics providers;

3. IT, hosting and security providers;

4. marketing and email service providers;

5. analytics and cookie technology providers;

6. professional advisers, accountants, auditors and legal counsel;

7. public authorities, regulators or courts where required by law;

8. distributors or retailers where necessary to fulfil orders or inquiries.

All third-party processors must process personal data in accordance with applicable data protection laws and contractual safeguards.

 

10. International Transfers

If personal data is transferred outside the European Economic Area or another protected territory, we will use appropriate safeguards where required, such as adequacy decisions, standard contractual clauses or other lawful transfer mechanisms.

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11. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, regulatory, warranty, dispute-resolution and fraud-prevention purposes.

Typical retention periods may include:

1. order and invoice records: [Insert Period] years;

2. customer support communications: [Insert Period];

3. marketing consent records: until withdrawal or [Insert Period];

4. cookie consent records: [Insert Period];

5. account data: until account deletion, subject to legal retention obligations.

 

12. Your Rights

Subject to applicable law, you may have the right to:

1. access your personal data;

2. correct inaccurate data;

3. request deletion of your data;

4. restrict processing;

5. object to processing;

6. withdraw consent;

7. request data portability;

8. lodge a complaint with a data protection authority.

To exercise your rights, contact us at loqienergy@gmail.com

 

13. Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no online system is completely secure, and users are responsible for keeping account credentials confidential.

 

14. Third-Party Links

Our website may contain links to third-party websites, social media platforms, payment providers, distributors or retailers.

We are not responsible for third-party privacy practices. Please review their policies before using their services.

 

15. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on

this page with the updated date.

 

16. Contact

For privacy-related questions, contact:

Email: loqienergy@gmail.com
Address: Aveiro, Portugal