Return & Refund Policy

1. Consumer Right of Withdrawal

If you are a consumer located in the European Union, you may have a statutory right to withdraw from an online purchase within 14 days from the date you receive the products, unless an exception applies under consumer protection law.

To exercise your right of withdrawal, you must notify us clearly before the withdrawal period expires.

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You may contact us at:

Email: loqienergy@gmail.com
Address: Aveiro, Portugal 

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2. Products Eligible for Return

Products may be eligible for return if they are:

1. unopened;

2. unused;

3. undamaged;

4. in their original packaging;

5. returned with any seals, labels, safety features and protective packaging intact;

6. accompanied by proof of purchase.

Because LOQI ENERGY products are beverages intended for consumption, we may refuse returns of products that have been opened, consumed, altered, damaged after delivery or stored improperly by the customer.

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3. Products Not Eligible for Return

We may not accept returns for:

1. opened cans or packs;

2. partially consumed products;

3. products with broken seals or damaged packaging;

4. products damaged due to improper handling or storage after delivery;

5. products returned after the applicable return period;

6. products purchased from third-party retailers, distributors, bars, clubs or supermarkets;

7. personalised, promotional, event or sample products where return is not legally required;

8. products that cannot be resold for health, safety, hygiene or regulatory reasons.

This does not affect your statutory rights where the product is defective, damaged on delivery or incorrectly supplied.

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4. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or incorrect, please contact us as soon as possible at [Insert Email].

Please include:

1. your order number;

2. your full name and contact details;

3. a description of the issue;

4. clear photographs of the damaged or incorrect product;

5. photographs of the outer packaging and shipping label;

6. batch number, expiry date or can/pack code where visible.

After reviewing the information, we may offer one or more of the following remedies:

1. replacement product;

2. partial refund;

3. full refund;

4. store credit, where legally permitted and accepted by you.

Please do not dispose of damaged or defective products before contacting us, as we may request the return of the item for inspection.

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5. Return Procedure

To request a return, please contact us at loqienergy@gmail.com before sending any product back.

We will provide instructions regarding:

1. return approval;

2. return address;

3. packaging requirements;

4. return shipping method;

5. any required reference number.

Products returned without prior authorisation may not be accepted.

Returned products must be securely packaged to prevent damage during transport.

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6. Return Shipping Costs

Unless the product is defective, damaged on delivery or incorrectly supplied, the customer may be responsible for return shipping costs.

Original delivery fees may not be refundable, except where required by applicable law.

If the return is due to our error, defective goods or transport damage confirmed by us, we may cover reasonable return shipping costs or provide a prepaid return label where available.

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7. Refunds

Once we receive and inspect the returned product, we will notify you whether the refund has been approved.

If approved, refunds will normally be processed using the original payment method.

Refunds may include the product price and, where required by law, standard delivery costs. Additional delivery charges, express shipping costs or premium shipping options may not be refundable unless required by law.

Please allow [919108800] business days for the refund to be processed after approval. Your bank or payment provider may take additional time to make the funds available.

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8. Partial Refunds

We may issue a partial refund where:

1. only part of the order is returned;

2. the product is returned damaged due to customer handling;

3. packaging is missing or incomplete;

4. the customer selected a premium delivery option;

5. applicable law allows deductions for reduced value caused by customer handling.

 

9. Exchanges

We may offer exchanges for damaged, defective or incorrectly supplied products, subject to stock availability.

If the same product is unavailable, we may offer:

1. an alternative product of equivalent value;

2. a refund;

3. store credit, where legally permitted and accepted by you.

 

10. Failed Delivery or Age Verification

Because LOQI ENERGY products contain alcohol, delivery may require age verification or adult signature.

If delivery fails because:

1. no eligible adult is available;

2. age verification is refused or unsuccessful;

3. incorrect delivery details were provided;

4. delivery is attempted to a restricted location;

5. the order cannot legally be delivered to the destination;

we may cancel the order.

In such cases, refund eligibility may depend on the circumstances, applicable law and any shipping, handling or return costs incurred.

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11. Third-Party Purchases

This policy applies only to purchases made directly through the official LOQI ENERGY website.

If you purchased LOQI ENERGY products from a retailer, distributor, bar, club, supermarket, online marketplace or third-party website, please contact the original seller directly regarding returns, refunds or exchanges.

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12. Storage and Handling Responsibility

Customers are responsible for storing products according to the instructions on the label and packaging.

Refunds or replacements may be refused where damage, deterioration or quality issues result from:

1. improper storage;

2. exposure to excessive heat, cold or sunlight;

3. mishandling after delivery;

4. tampering;

5. unauthorised resale or transport.

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13. Contact Us

For returns, refunds or order issues, please contact:

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Company: Velaris Beverages CO
Brand: LOQI ENERGY
Email: loqienergy@gmail.com
Address: [Insert Address]
Order Support Hours: 24h
Website: loqienergy.com